1.
all of these answers
2.
contacts
3.
email messages
4.
appointments and meetings
Q 1 / 80
1.
They can view free/busy details only.
2.
They can edit.
3.
They can view all details.
4.
They can view titles and locations.
Q 2 / 80
1.
Click New Items > New Appointment.
2.
Click Calendar > New Meeting, and then copy and paste information as needed.
3.
with the email open, click Meeting on the Home ribbon or Message tab.
4.
Click Reply All.
Q 3 / 80
1.
all of these answers
2.
Archive messages you are done with.
3.
Save and then remove large attachments from messages
4.
Sort by size and then delete large messages.
Q 4 / 80
A. Users can change their email settings to ignore requests for read receipts. B. Users can decline individual requests for read receipts. C. Read receipts are expensive, so some organizations turn them off.1.
A and C
2.
B and C
3.
A and B
4.
A,B,and C
Q 5 / 80
1.
Bcc
2.
to
3.
cc
4.
From
Q 6 / 80
1.
to Diane and Joey
2.
to Diane and bcc Joey
3.
to Joey and bcc Diane
4.
to Diane and cc Joey
Q 7 / 80
1.
a PDF document included with an email
2.
a Word document included with an email
3.
(Â) a calendar item included with an email
4.
a hyperlink included in an email
Q 8 / 80
1.
folder; category
2.
flag; tag
3.
category; flag
4.
flag; category
Q 9 / 80
1.
The task is nowhere, and no one is the owner.
2.
The task is in your task list, and you are the owner.
3.
The task is in Nalia's task list, and you are the owner.
4.
The task is in Nalia's task list, and Nalia is the owner until she reassigns it to you.
Q 10 / 80
1.
if your attendance is mandatory
2.
ifthe meeting is high or low priority
3.
the amount of time you have between this meeting and your next event
4.
if the meeting is adjacent to another event in your calendar
Q 11 / 80
1.
an emoji
2.
an alert
3.
a notice
4.
a bell icon
Q 12 / 80
1.
Review your folders to determine the age of messages that should auto archive in each folder. Set the most frequent value as the AutoArchive default
2.
For each folder, determine whether aged items should be deleted or archived
3.
Set individual settings for folders that should be archived, but not using the default settings
4.
All of these answers
Q 13 / 80
1.
Filter
2.
Junk Mail
3.
The Delete Key
4.
Clean Up Conversation
Q 14 / 80
1.
Delivery receipt
2.
All of these answers
3.
Read receipt
4.
Tracking
Q 15 / 80
1.
The message has been replied to and contains an attachment
2.
The message has been flagged and contains an attachment
3.
None of these answers
4.
The message has been forwarded and contains an attachment
Q 16 / 80
1.
Sending the contact is faster because the contact itself has no formatting
2.
Sharing a contact is superior because more email systems support Outlook contacts rather than business cards
3.
There is no real difference
4.
Your business card can be edited to omit personal information such as a home phone
Q 17 / 80
1.
Right click the email message, drag and drop it on the Tasks icon, and click Copy Here as Task with Attachment
2.
Copy and paste the notes into a new task form
3.
Drag the email message and drop it on the Tasks icon
4.
Right click the email message, drag and drop it on the Tasks icon, and click Move Here as Task with Attachment
Q 18 / 80
1.
client-only rules; when Outlook is running
2.
Outlook-based rules; when Outlook is running
3.
None of these answers
4.
Outlook-only rules; when Outlook is offline
Q 19 / 80
1.
Create a CCd folder, and then create a rule to move all messages where you are on the CC line to that folder
2.
Create a rule to move all messages where you are in the CC line to the Deleted Items folder
3.
Create a rule to apply conditional formatting to all messages where you are in the CC line
4.
Turn on Focused Inbox
Q 20 / 80
1.
Sort the messages by size then filter by Has: Attachments
2.
Sort the messages by sender
3.
Sort the messages by Has: Attachments and then filter by Is: Large
4.
Sort the messages by Has: Attachments and then by size
Q 21 / 80
1.
Has Attachments
2.
Sent to me as Bcc
3.
Categorized
4.
Not sent directly to me
Q 22 / 80
1.
Double click the meeting to open its form, and then change the start time and close it
2.
None of these answers
3.
Open the calendar in Day, Week, or Work Week view and drag the start time to 12 PM
4.
You must create a separate appointment for yourself from 12 PM to 1 PM
Q 23 / 80
1.
Search based on sender then filter by Has Attachments
2.
Search for "has:attachments" and then filter by Bonnie Bradford
3.
All of these answers
4.
Enter "Bonnie Bradford attachment" in the search box
Q 24 / 80
1.
color
2.
folder
3.
name
4.
name and color
Q 25 / 80
1.
Search the autocomplete library, select the incorrect suggestion, and then click Delete
2.
Close Outlook, reboot your computer, and restart Outlook
3.
Wait until the suggestion appears again, then highlight it and press the Delete key
4.
Delete the corresponding contact
Q 26 / 80
1.
A meeting includes other people
2.
An appointment is automatically marked as busy while a meeting is marked as tentative
3.
An appointment can be all day, while a meeting has specific start and end time
4.
A meeting has specific start and end times
Q 27 / 80
1.
You did not write down your password
2.
Outlook cannot detect the proper settings for your server automatically
3.
You do not have an email server
4.
The server is not on the list of Microsoft approved servers
Q 28 / 80
1.
the current month
2.
the Month view for a date three months in the future
3.
the current date in Day view
4.
the current date in Week view
Q 29 / 80
1.
Your colleague's name is highlighted in the message
2.
The colleague is automatically added to the To line
3.
@ appears next to the message in your colleague's Inbox
4.
@ appears next to the email in your Sent items folder (Sent folder in Outlook for Mac)
Q 30 / 80
1.
Right-drag the email message, drop it on the Tasks icon, and click Copy Here as Task with Attachment
2.
Drag the email message and drop it on the Tasks icon
3.
Copy and paste the notes into a new task form
4.
Right-drag the email message, drop it on the Tasks icon, and click Move Here as Task with Attachment
Q 31 / 80
1.
Asking your supervisor to prioritize a list of tasks
2.
Sending customers a three-question survey about a recent service experience
3.
Asking your colleagues to choose their favorite lunch spot from a list
4.
All of these answers
Q 32 / 80
A. Open the calendar in Day, Week, or Work Week view. Drag the start time to 1 PM and send an update B. Double click the meeting to open it, change the start time to 1 PM abd send an update C. Some people have already accepted, so you must cancel this meeting and create a new meeting1.
B
2.
C
3.
A or B
4.
A
Q 33 / 80
1.
Reader
2.
Author
3.
Reviewer
4.
Editor
Q 34 / 80
1.
To store contacts to share with colleagues
2.
To avoid exceeding 500 contacts per folder limit
3.
To make it faster to search for your contacts
4.
All of these answers
Q 35 / 80
1.
All of these answers
2.
A task can be assigned to another person while a flagged item cannot be delegated
3.
You can set a reminder for a task but not for a flagged item
4.
The flagged message appears only in the Inbox folder; the task appears in the To-Do Bar and task list
Q 36 / 80
1.
Outlook will send an email to the meeting organizer on your behalf
2.
The meeting organizer will not receive an email with your response, and your response will be recorded
3.
The meeting organizer will not receive an email with your response, and your response will not be recorded
4.
None of these answers
Q 37 / 80
1.
You set time constraints for looking events
2.
You automatically switch to list view
3.
You change the time zone that your calendar uses
4.
You change the number of hours visible on the grid
Q 38 / 80
1.
To keep track of personal events in a work setting
2.
To use a shared calendar with colleagues
3.
To isolate meetings and important dates for a project team
4.
To have a different view of your calendar
Q 39 / 80
1.
Only when the recipient is also using Outlook
2.
Only if the email is plain text without attachments
3.
If the email si still in your outbox
4.
If the email was sent within the past 24 hours
Q 40 / 80
1.
Format Columns
2.
Conditional Formatting
3.
Group By
4.
By Sender
Q 41 / 80
1.
Export your contacts to Excel, which ash lots of columns; add the data; and then import the contacts back to Outlook
2.
Use the Field Chooser to create two new columns of type Date in the folder
3.
Create a custom contacts form that includes two text boxes to collect this data
4.
All of these answers
Q 42 / 80
A. To easily see when you have a new message related to Project A B. To audit the rule C. Because the unread messages count for the Inbox folder will not include Project A D. Because you cannot create a search folder for a subfolder1.
A and C
2.
A, C, and D
3.
A and B
4.
B and D
Q 43 / 80
1.
None of these answers
2.
email account; new messages and replies or forwards
3.
user; new messages and replies
4.
user; new messages and replies or forwards
Q 44 / 80
1.
Right-click a message that was incorrectly organized and click Move to Focused.
2.
Right-click a message that was incorrectly organized and click Always Move to Focused.
3.
Close the Outlook application and relaunch.
4.
Locate that customer in the People Hub and select the Focused check box.
Q 45 / 80
1.
The Inbox folder is sorted by size.
2.
The People peek is open and Sally Kerner's card has focus.
3.
Focused Inbox is being used.
4.
The People peek is open and has focus.
Q 46 / 80
1.
Clutter is prioritizing the messages.
2.
Your mailbox is not ser for random synchronization.
3.
The mailbox is offline.
4.
The mailbox is a shared mailbox.
Q 47 / 80
1.
as a search folder (Smart Folder on Mac)
2.
none of these answers
3.
as a column
4.
as a criteria set
Q 48 / 80
1.
none of these answers
2.
your People list
3.
your Outlook Favorites
4.
the global address book
Q 49 / 80
1.
repeating
2.
redundant
3.
related
4.
recurring
Q 50 / 80
1.
Alt (Windows) or Option (Mac)
2.
Shift+Tab
3.
Ctrl (Windows) or Command (Mac)
4.
Shift
Q 51 / 80
1.
Include the text "No Forward" in the Bcc field.
2.
Turn off the Allow Forwarding option.
3.
Prefix the email subject with "FWD OFF".
4.
Turn on the No Forwarding option.
Q 52 / 80
1.
From Internet
2.
From Contacts
3.
From Address Book
4.
From Room List
Q 53 / 80
1.
unread status
2.
importance
3.
message size
4.
date received
Q 54 / 80
1.
Right-click the meeting in the Calendar and select Reminders Window.
2.
Close and reopen Outlook
3.
On Windows, on the Home tab, click Schedule View. On Mac, click View > Switch to Other.
4.
On Windows, on the View tab, click Reminders Window. On Mac, click Windows > Reminders.
Q 55 / 80
1.
Highlight the email in the viewing pane and sort by From,
2.
Enter the person's email address into the search box.
3.
On the Folder tab, click New Search Folder and select Mail from specific people.
4.
Right-click the email and select Find Related > Messages from sender.
Q 56 / 80
1.
Flag yourself as unavailable to specific coworkers.
2.
Route all future emails from a user directly to the Deleted Items folder.
3.
Skip all misspellings of a specific word.
4.
Turn off all reminders and notifications.
Q 57 / 80
1.
importance level
2.
priority level
3.
category
4.
due date
Q 58 / 80
1.
The Archive window opens.
2.
Outlook schedule a reminder.
3.
Outlook schedule a appointment.
4.
The Work Week calendar view opens.
Q 59 / 80
1.
Quick Steps
2.
Navigation Pane
3.
Navigation Bar
4.
To-DO Bar
Q 60 / 80
1.
the week of May 21
2.
the month of April
3.
the month of May
4.
the week of April 23
Q 61 / 80
1.
in the sidebar
2.
in the Information Viewer
3.
in Message Preview
4.
in the Reading Pane
Q 62 / 80
1.
Repeatedly bumo up the scale setting print option until it fills the page in the preview.
2.
Change the slide size to standard.
3.
Change the scale setting option to 100%.
4.
Select the Scale to Fit Paper print option.
Q 63 / 80
1.
Words found in the message itself.
2.
Who sent the email.
3.
Attachments.
4.
Where the email was sent from.
Q 64 / 80
1.
Create subcategories for the folders based on frequency of use.
2.
Assign the frequently used folders to the same color category.
3.
Save the folders to Favorites.
4.
Assign each folder a priority number.
Q 65 / 80
1.
You cannot retrieve a deleted email.
2.
Open the Deleted Items folder.
3.
Open your computer's Recycle Bin (Windows) or Trash (Mac).
4.
Click the Undo button.
Q 66 / 80
1.
Your next appointment is at 2:30 p.m.
2.
You have a recurring appointment at 2:30 p.m.on each day of the week.
3.
Your calendar is free from 2:30 p.m. on.
4.
The current time is 2:30 p.m.
Q 67 / 80
1.
The message needs to finish downloading.
2.
The sender set the message priority to Low Priority.
3.
A rule forwarded the message.
4.
The sender is not in your address list.
Q 68 / 80
1.
Find
2.
Move
3.
Tag
4.
Quick Steps
Q 69 / 80
1.
contacts
2.
messages
3.
tasks
4.
meetings
Q 70 / 80
1.
Change the fonts used for mail in File > Options > Mail > Stationery and Fonts (Windows) or Outlook > Preferences > Fonts (Mac). The fonts used in the Notes field in Calendar, Contacts, and Tasks cannot be changed.
2.
Click File > Options > General > Stationery and Fonts (Windows) or Outlook > Preferences > Composing (Mac).
3.
Click File > Options > Mail > Stationery and Fonts (Windows) or Outlook > Preferences > Fonts (Mac).
4.
Select the desired font in a new message. Outlook will use it for future messages and notes.
Q 71 / 80
1.
Microsoft 365 Groups you are a member of
2.
Microsoft 365 Groups across your company
3.
Contact Groups across your company
4.
Contact Groups you have created
Q 72 / 80
1.
The calendar view is not displaying properly. Click Reset View to fix it.
2.
When you add a category to an appointment, the category color is used as the background color.
3.
You have an appointment that ends after midnight.
4.
You have an all-day event marked as Busy, Out of Office, or Tentative.
Q 73 / 80
1.
Change your computer's display and resolution settings.
2.
Reply to the email, select all, and increase the font size.
3.
Use the Zoom button.
4.
Change the Message Preview option to the maximum 3 lines setting.
Q 74 / 80
1.
Change the From field to your colleague's email address.
2.
Forward the email to the colleague before anyone responds.
3.
Click Delivery Options > Have Replies sent to.
4.
Include the colleague's email address in the To field.
Q 75 / 80
1.
the Simplified Ribbon
2.
To-Do Bar
3.
Quick Access Toolbar
4.
Navigation Bar
Q 76 / 80
1.
a subfolder
2.
a compressed file
3.
a file system folder
4.
an archive
Q 77 / 80
1.
The folder is emptied and then moved to Deleted Items.
2.
You cannot delete a folder until its contents are deleted first.
3.
The contents are moved to Deleted Items, and then the empty folder is moved to Deleted Items.
4.
The folder and its contents are moved to Deleted Items at the same time.
Q 78 / 80
1.
Add all recipients to the Bcc Field.
2.
Turn off Request Responses under Response Options.
3.
Use mail merge to send the invitations.
4.
Add "NRR (no response required)" to the subject line
Q 79 / 80
1.
Create a Ccd folder, and then create a rule to move all messages where you are on the Cc line to that folder.
2.
Create a rule to move all messages where you are in the Cc line to the Deleted items folder.
3.
Turn on Focused Inbox.
4.
Create a rule to apply conditional formatting to all messages where you are in the Cc line.
Q 80 / 80